The staff (a woman running the register with blonde, short hair) was rude. I asked why they had a tank set up at the front that was covered in algae (including the filter intake, meaning it hasn’t been running for a while) with a Betta fish in it. If you’re going to have a set up for an animal, have the correct one. There were no plants, no hides, and no heater. I asked if she could do a water change and she replied “I don’t do that, my manager does,” but made no effort to call her manager or ask what she could do it help. This isn’t the first PetValu I’ve been to where the workers don’t care about the animals they sell. I’m disappointed and a little irked because of the attitude she gave me.
Stood at the counter for 15 minutes before being helped, with only one other customer in the store, for them to tell me they don’t even sell comets at this location. Complete waste of time and terrible customer service.
Way overpriced. Sad really that this is what replaced Jack's aquarium. Half the staff, employees lacked knowledge, and yet their pricing was well above competitor prices.
Stopped by today with my potential pup and the staff was so helpful! They answered all of my questions and gave me some helpful tips on how to switch her to more natural food. I really
I've been standing at the counter for 15 minutes, trying to buy a bag of cat food, while the one employee is standing 20ft away (has seen me) talking to someone about their pet. On the plus side, their animals seem happy.
appreciated their suggestions and they were great with Mocha. Thank you Nicole and Kelly, we will be back to see you guys again soon!
Pet Valu is a US Store based in Fairborn, Ohio. Pet Valu is located at 2010 Commerce Center Blvd, Fairborn, OH 45324, USA.
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